Privacy Policy
Last updated: -04-17
1. Who we are
The Emerald Group LLC ("we", "us", "our") is a Florida-licensed general contractor operating at 5749 Westgate Dr, Orlando, FL 32835. This Privacy Policy explains how we collect and use information from visitors to emeraldgroupfl.com and from customers who engage our services.
2. What we collect
- Information you provide: name, phone, email, property address, description of damage, photos or documents you send us.
- Automatically collected: IP address, browser type, pages viewed, referrer, device type. Used for analytics and security only.
- Cookies: essential cookies for site function; analytics cookies (Google Analytics) with your consent via the cookie banner.
3. How we use it
- Respond to inquiries, schedule inspections, perform services.
- Communicate about jobs in progress (phone, text, email) and billing.
- Submit claim documentation to your insurance carrier when authorized.
- Improve the website and marketing.
4. Who we share it with
We do not sell personal information. We share data only with:
- Your insurance carrier and adjuster, when authorized in writing.
- Subcontracted trades (electrical, plumbing, HVAC) as required to perform the work.
- Service providers who help us operate (payment processors, CRM, email) under confidentiality obligations.
- Law enforcement or regulators when legally required.
5. Your rights
You can request a copy of personal information we hold about you, ask for corrections, or request deletion (subject to legal recordkeeping requirements, typically 5 years for construction records). Email info@emeraldgroupfl.com.
California residents (CCPA): You have the right to know, delete, and opt out of sale of personal information. We do not sell personal information.
EU/UK residents (GDPR): You have the rights of access, rectification, erasure, restriction, portability, and objection. Lawful basis is consent, contract, or legitimate interest depending on context.
6. Data retention
Job records, contracts, and insurance documentation are retained for 5 years per Florida statute of repose for construction. Marketing data is retained until you opt out.
7. Security
We use HTTPS, strong passwords, and access controls. No system is 100% secure, and we cannot guarantee absolute security.
8. Children
Our services are not directed to children under 13. We do not knowingly collect data from children.
9. Changes
We may update this policy. Material changes will be announced on this page with a new "Last updated" date.
10. Contact
Questions? Email info@emeraldgroupfl.com or call (407) 674-2040.